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Handcrafted in the UK · Small-batch concrete sculpture
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Shipping policy

Delivery method
Because our pieces are heavy and fragile, we do specialist ground-level delivery, not standard parcel courier shipping. Each order is transported securely and placed at ground level on arrival.

Delivery time

  • Made to order: typical lead time is 7–30 days (depends on production schedule and route planning).

  • We will contact you directly to confirm a suitable delivery date once your order is ready.

Delivery charges (UK mainland)

Delivery charges are based on your postcode zone, not a mileage-based flat rate. Enter your full delivery postcode at checkout to see the applicable charge.

  • Local Delivery: £49
  • North / Mid: £69
  • Central / Midlands: £99
  • Wales Zone 1: £99 (includes English SY postcodes)
  • Wales Zone 2: £149
  • Scotland Central: £149
  • South England: £149 (this zone also includes NE, SR and TS postcodes)
  • Mainland North: £199

Zone names are labels for defined postcode areas and do not mean that every address in the named region is covered. If no delivery rate is shown, or you are unsure which zone applies, email pelunostoneart@gmail.com with your full postcode before ordering.

FREE UK mainland delivery on orders over £1,500

Outside UK mainland / special access
If your location is outside UK mainland (or if access is difficult), please contact us for a custom quotation before ordering.

Placement / access requirements

  • Delivery is ground-level only (no carrying upstairs, no lifting over obstacles, no installation).

  • Please ensure clear access for delivery (driveway/parking and a safe route to the placement area).

  • Please tell us about access restrictions before dispatch. Any additional delivery arrangement and charge will be explained and agreed in advance. We will not impose an undisclosed or disproportionate re-delivery fee.

Inspection on arrival
Please inspect your item on delivery. If there is visible damage, note it immediately and contact us within 24 hours with photos where possible. This helps us investigate; it is not a condition of your statutory rights. Signing for delivery, missing this request or being unable to provide photographs does not remove a valid claim.

Questions
Contact us at: pelunostoneart@gmail.com and include your order number.

Goods remain at our risk until received by you or your nominated recipient (other than the carrier), subject to the statutory exception for a carrier you independently commission that we did not offer. Delivery will be within 30 days unless a different period is expressly agreed. Your statutory rights relating to late, faulty or misdescribed goods are not affected.

For cancellation and collection arrangements, see our returns and refund policy.